Chapter 1
About Osentio
· Published by Osentio
Osentio is a cloud platform for AI customer service agents. You provide a website, documents or common questions and answers, and Osentio trains a dedicated AI agent that answers your customers around the clock on your website or messaging channels, and records the details of customers who want to be contacted.
1Create an agentEnter your website URL
2Train itWebsite, files, text, Q&A
3Test and adjustTry questions, set greeting and tone
4DeployWebsite, link, messaging apps
5Track resultsChat logs, leads, analytics
Key terms
| Term | Meaning |
|---|---|
| Workspace | The space that holds your agents and team members. Plans and usage are counted per workspace, so you can keep brands or branches separate. |
| AI agent | One independently configured AI assistant with its own knowledge base, greeting, appearance and deployment. |
| Training data | The content an agent answers from. There are four kinds of sources: website, files, text and Q&A pairs. |
| Retraining | Making the agent learn the latest content after you add or remove training data. Each plan has a monthly limit. |
| Actions | Things the agent can do during a conversation, such as collecting leads, showing a product list, voice chat, and connecting to messaging apps. |
| Lead | The name, contact details and needs a customer leaves during a conversation, listed for you to follow up. |
| Credit usage | The usage accumulated by the agent's replies, shown at the bottom left of the back office and reset every month. |
Plan comparison
| Item | Pro | Enterprise |
|---|---|---|
| AI agents | 5 | 10 |
| Workspaces | 3 | 5 |
| Team members | 5 | 10 |
| Conversations (AI replies) per month | 1,000 | 2,000 |
| Agent trainings per month | 30 | 120 |
| Maximum size of a single file | 10 MB | 20 MB |
| Knowledge base storage | 10 MB | 20 MB |
| Web AI agent (widget, embed, sharable link, QR code) | ✓ | ✓ |
| Leads generation, product list, voice chat | ✓ | ✓ |
| Domain restrictions (allowed hostnames) | ✓ | ✓ |
| Line, WhatsApp, Messenger and Instagram AI agents | — | ✓ |
Features that are not part of your plan are shown as locked in the back office and become available after upgrading.
Requirements
- A computer with internet access and the latest version of Chrome, Edge or Safari. There is nothing to install.
- A screen at least 1280 pixels wide is recommended. On narrower screens (tablets, phones) the left menu collapses into a menu button.
- An email address you can receive mail at, or a Google account.