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Chapter 17

Support

· Published by Osentio

If you have any question about using Osentio, or run into something this manual does not cover, please get in touch.

Emailsupport@osentio.com
Support hoursMonday–Friday, 09:00–18:00 Taipei time (UTC+8), excluding public holidays in Taiwan
Service URLhttps://osentio.com
Online manualhttps://osentio.com/manual
Provided byHeyaDigi Co., Ltd.

When you write to us, please include

  • The email address of your account and the name of the workspace.
  • The name of the agent and the page where the problem occurred (for example the Files tab of Training Data).
  • When it happened, the steps you took, and a screenshot or the error message.
TipTo keep your account safe, our support staff will never ask for your password. Please do not send passwords or messaging app access tokens by email.